russïan’ roulette IS BASED IN Tampa, FL, USA.
PROCESSING AND SHIPPING POLICY
Depending on the shipping option at check out and the location of the shipping address, "ready to ship" item(s) placed and approved by 1 pm (ET) on a weekday will take 1-3 business days of processing and handling.
Return labels are provided for “store credit “ option only.
Item(s) marked "custom made per order" requires 12-21 business days of production.
First Class Shipping takes 7-10 business days after 1-3 business days of processing and handling.
Expedited Shipping takes 5-7 business days after 1-3 business days of processing and handling.
Items that are not "ready to ship" will take 7-12 business days under production.
www.iloverussianroulette.online offers exchanges and store credits.
*Store credit/ refund do not include shipping costs. ( if you chose free shipping at the time of purchase , a shipping fee $9.99 ( this information is provided at check out at the time of shipping Option choice) will be deducted from the total amount of refund )
russïan’ roulette does not allow exchanges after 42 hours of the purchased order(s) delivery. Customers must contact russïan’ roulette customer service via email within 24 hours before the handling/shipping of the purchased item(s) to continue the exchange process.
All item returns approved by one of our customer service agents must be shipped within 24 hours, if the item is shipped back within random timeframe, it will be automatically refused by shipping agent and returned to sender.
International [not including the US] customers have a 24 hour exchange policy.
If your item arrives in faulty condition, please contact russïan’ roulette via email at firstname.lastname@example.org or customer service text line before sending an exchange.
Once order(s) has been purchased and finalized, the production of the purchased item(s) has begun to be processed with a no amendment and no cancellation policy.
russïan’ roulette is not able to combine orders, nor make any changes during any time under production of the purchased item(s).
All items marked on sale are final sale (sold as is) and are not eligible for exchange. russïan’ roulette cannot make refunds due to incorrect choice or fit, color or style; however, russïan’ roulette will happily exchange the size for you.
If you are not satisfied with the purchased item(s), russïan’ roulette can offer you a store credit that is valid for the period of 90 days.
All custom made per order items is final sale. No refunds or exchanges.
iloverussianroulette will not cover the charges of the shipping on returned items for exchange of product or store credit.
To be eligible for an exchange, your item must be unworn and in the same condition that you received. It must also be in the original packaging.
All items will be inspected on return. If the item(s) is shipped back to russïan’ roulette showroom damaged, altered, stained, distinct odor, it will be refused by russïan’ roulette’s shipping department and store credit won't be issued.
Intimates, such as bikini bottoms and leotards are exempt from being returned due to sanitary reasons.
Gift Card(s) is a non-returnable item.
To complete your exchange, we require a receipt or proof of purchase.
For wholesale inquiries, please email email@example.com